Refund Policy
1. Paid but nothing arrived
If your payment went through but the Pearls or item did not reach your account, the game delivers it automatically the next time it connects. You never pay for something you did not get. If it still has not arrived after 24 hours, email us and we will deliver it or refund the full amount.
2. Cancellation
All purchases are one-time payments. Nothing renews automatically, so there is nothing to cancel. A time-limited item, such as a 30-day pass, simply ends.
3. Refunds of money
- Amounts already paid are generally not refunded.
- If you used only part of a purchase, we may refund the unused portion on request. Example: you bought 500 Pearls and spent 250 — you can get up to 50% of the price back, and the remaining 250 Pearls are removed.
- Pearls you spent and items you used are consumed and are not refunded.
- The usage shown in your account is what counts.
- Exceptions are at our discretion, case by case.
Every refund request is checked by a person. Approved refunds go back to the original payment method through Stripe. Your bank may need a few days to show it.
4. How to ask
Email [[EMAIL]] with your Guest ID, the date of the purchase and the Stripe receipt if you have it. Please contact us before filing a chargeback with your bank; a chargeback may lock the purchase until it is resolved.
5. Your statutory rights
This policy does not limit your mandatory rights as a consumer, including the right of withdrawal as described in section 5 of the Terms and your rights if digital content is faulty or not supplied.